Refund policy

At Embrace & Co, we want you to love your purchase. If you're not completely satisfied, here's how we handle returns and refunds.

Returns You have 14 days from delivery of the last item on your order to request a return. Items must be unused, in their original packaging, and in the same condition as received.

To start a return, log in to your account and go to your Orders page, or contact us at hello@embraceandco.com with your order number.

Cancellations If your order has not yet been fulfilled, you can cancel it directly from your account via the Orders page.

Refunds Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.

Non-returnable items Digital products (such as The EMBRACE™ Digital Collection) are non-refundable once downloaded or accessed.

Damaged or incorrect items If you received a damaged or wrong item, contact us within 48 hours of delivery with a photo and we will resolve it at no cost to you.

EU consumer rights As a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving the last item of your order, without giving any reason (cooling-off period), in accordance with EU Directive 2011/83/EU. To exercise this right, log in to your account and go to your Orders page, or contact us at hello@embraceandco.com. For unfulfilled orders, you may cancel directly from your account.